Who are you?
We are an independent internet retailer of the AeroPress Coffee Maker, which is manufactured by Aerobie, Inc.
Aerobie's website is www.aerobie.com
Where can I get an AeroPress in a shop near me?
The manufacturer's website www.aerobie.com has a list of retailers where you can purchase the AeroPress.
Where do you ship from? How long does shipping take?
We ship from Toronto, Canada. Orders to Canadian destinations received before 1 pm EST are generally shipped the same day by Canada Post.
Typical delivery times are: to the GTA region and southern Ontario, shipments usually arrive within a day or two. To Vancouver it takes about 5 days. Montreal is 2-3 days. To the East coast of Canada takes about 3-4 days generally.
Shipments to the USA:
We ship by United States Postal Service (USPS), with tracking numbers. Shipments are made Mondays, Wednesdays and Fridays. We do not ship with United Parcel Service (UPS) as the cost is generally too high.
NOTE: If you cannot receive US Postal deliveries at your address, please provide an alternative address which accepts Postal deliveries which we can deliver to.
For destinations outside Canada and USA ("International"), please generally allow 2 to 4 weeks for delivery.
NOTE: Shipments to Brazil can take up to 8 weeks due to strict import practices. This is a long time, but is beyond our control!
Do you ship to ________? Any extra costs to ship there?
We ship anywhere in the world. Shipping costs are calculated according to destination.
What shipping method do you use?
We ship by USPS (US Postal Service) for US destinations, and Canada Post for Canadian and "International" destinations .
Will there be a tracking number for my shipment?
To Canada and US destinations:
Generally shipments to Canada and USA destinations will have a tracking number. You will receive an email with the tracking number once it's shipped.
However, small parts (such as filter caps etc.) to Canadian destinations have NO tracking number.
To Non-Canada / USA destinations:
We ship by air but with NO tracking number due to prohibitive costs.
My tracking number shows no progress, why is that?
Shipments to International destinations generally cannot ship with tracking due to very high costs. However, when we ship a package, you will receive an email notice which APPEARS to be a tracking number - but it actually only indicates that the package has been shipped. It is not really a tracking number.
The Canada Post website does not make it clear that this is the case unfortunately. Thus, to Non-Canada / USA destinations your "tracking number" will show no progress, even though the package HAS been shipped!
My order went to my old address that was in my PayPal account. I don't live there anymore. Can you send another one to my new address?
Due to the large volume of orders we receive, and because we ship quickly, we have to assume the address that you provide is the correct one; we don't have time to check with each customer before shipping to see if you've given us the right address.
If we ship it to an obsolete address, Canada Post or USPS will return the item to us, and charge us for the return shipping cost. So not only do you not receive the item you ordered, we also incur an additional shipping cost on our end to get it back. So please understand that we are unable to pay a third shipping cost to ship it AGAIN to your correct address. We'd love to be able to do that, and we understand your frustration. Really, we do!
But please understand that we do have to ask you to pay the new shipping cost to send another one to the correct address, as well as the cost of the return shipping of the item.
The AeroPress kit comes with a funnel. What's it for?
The funnel is designed to help you transfer ground coffee into the top of the AeroPress. It can also be used on the bottom of the AeroPress to press coffee into narrow-mouthed mugs and other vessels.
The water drips through too fast before I plunge it. What can I do about it?
Some drip-through is normal, and does not adversely affect the taste of the coffee.
If you want to prevent it however, the best way is to gently insert the plunger on a slight angle a very small amount, straighten up the plunger to create a seal, then pull up just a bit. This creates negative pressure inside the chamber and prevents the water from dripping through.
Don't pull up too much or you may pull the filter up too, and that will make a mess.
Does the AeroPress contain BPA (bisphenol A)?
No, the plastic used in the AeroPress does not contain BPA or phthalates. For more details on the materials used in the AeroPress please see this information posted by Aerobie, Inc. (the manufacturer) on their website: http://aerobie.com/Products/Details/AeroPressMaterialsDescription.htm
Part of my AeroPress is lost/broken/worn/cracked. Do you sell replacement parts?
Yes, we offer replacements for most parts of the AeroPress. (Trivia question. Q: What's the the most-often purchased replacement part? A: the Filter Cap)
It seems to be taking too much force to press the plunger. What to do?
It does take some time. It's best to just "lean" on the press and let it go at its own speed. Also, if the coffee is ground very fine, it may clog the filter slightly. If you are making 3 or 4 cups of coffee it may also take longer to press.
Sometimes if the AeroPress fits tightly into the top of the mug you're pressing into, air can become trapped, creating back pressure. If so, make sure to give the air an escape route, or use a different mug. Finally, make sure you don't have two filters in the filter cap!
How much does the coffee scoop hold?
The scoop holds about 2 tablespoons (30 ml) of coffee.