Where do you ship from? How long does shipping take?
We ship from Toronto, Canada. Orders received before 1 pm EST are generally shipped the same day.

Typical delivery times are: to the GTA region and southern Ontario, shipments usually arrive within a day or two. To Vancouver it takes about 5 days. Montreal is 2-3 days. To the East coast of Canada takes about 3-4 days generally.

Shipments to the USA should allow up to 2 weeks for delivery.

For destinations outside Canada and USA, please allow 2 to 4 weeks for delivery.
Do you ship to ________? Any extra costs to ship there?
We ship anywhere in the world. For shipments to destinations outside Canada and the USA, please purchase only from this page: International Orders

The items on the International Orders page can be shipped in packages of under 500 grams (though we have to omit the Funnel from the AeroPress kit to do it). This makes air shipping somewhat more affordable to these locations.
What shipping method do you use?
We ship by Canada Post.
Will there be a tracking number for my shipment?
To Canadian destinations:
Packages (ie. AeroPresses, Grinders, Frothers) shipped within Canada and USA have a tracking number. You will receive an email from Canada Post with the tracking number once it's shipped.

Small parts (such as filter caps) have NO tracking number, as they go in a padded envelope as regular mail.

To Non-Canada / USA destinations:
We ship by air but with NO tracking number due to prohibitive costs. There is more detailed information here
My tracking number shows no progress, why is that?
Shipments outside Canada and the USA generally cannot ship with tracking due to very high costs. However, when we ship a package, you will receive an email notice which APPEARS to be a tracking number - but it actually only indicates that the package has been shipped. It is not really a tracking number.

The Canada Post website does not make it very clear that this is the case unfortunately. Thus, to Non-Canada / USA destinations your "tracking number" will show no progress, even though the package HAS been shipped!
The AeroPress kit comes with a funnel. What's it for?
The funnel is designed to help you transfer ground coffee into the top of the AeroPress. It can also be used on the bottom of the AeroPress to press coffee into narrow-mouthed mugs and other vessels.

Please note that for shipments to Non-Canada / USA destinations we remove the funnel to bring the total package weight under 500 grams to make air shipping more affordable. (We have found that about 50% of AeroPress users don't use the funnel, according to our survey. It's a useful item, but it's a sacrifice we decided to make in order to get faster shipping by air to international locations. Otherwise shipping would go by ocean, which takes up to 12 weeks.)
The water drips through too fast before I plunge it. What can I do about it?
Some drip-through is normal, and does not adversely affect the taste of the coffee.

If you want to prevent it however, the best way is to gently insert the plunger on a slight angle a very small amount, straighten up the plunger to create a seal, then pull up just a bit. This creates negative pressure inside the chamber and prevents the water from dripping through.

Don't pull up too much or you may pull the filter up too, and that will make a mess.
Does the AeroPress contain BPA (bisphenol A)?
No, the plastic used in the AeroPress does not contain BPA or phthalates. For more details on the materials used in the AeroPress please see this information posted by Aerobie, Inc. (the manufacturer) on their website: http://aerobie.com/Products/Details/AeroPressMaterialsDescription.htm
Part of my AeroPress is lost/broken/worn/cracked. Do you sell replacement parts?
Yes, we offer replacements for most parts of the AeroPress. (Trivia question. Q: What's the the most-often purchased replacement part? A: the Filter Cap)
It seems to be taking too much force to press the plunger. What to do?
It does take some time. It's best to just "lean" on the press and let it go at its own speed. Also, if the coffee is ground very fine, it may clog the filter slightly. If you are making 3 or 4 cups of coffee it may also take longer to press.

Sometimes if the AeroPress fits tightly into the top of the mug you're pressing into, air can become trapped, creating back pressure. If so, make sure to give the air an escape route, or use a different mug. Finally, make sure you don't have two filters in the filter cap!
How much does the coffee scoop hold?
The scoop holds about 2 tablespoons (30 ml) of coffee.