|Who are you?
We are a web retailer of fine coffee-making products and accessories, including the AeroPress Coffee Maker, which is made by Aeropress, Inc.
Where do you ship from? How long does shipping take?
NOTE: If you cannot receive US Postal deliveries at your address, please provide an alternative address which accepts Postal deliveries which we can deliver to.
NOTE: Shipments to Brazil can take up to 8 weeks due to strict import practices. This is a long time, but is beyond our control!
Do you ship to ________? Any extra costs to ship there?
The website doesn’t show the shipping cost. How do I calculate it?
(Don’t worry, no payment will be processed until you enter your payment information!)
What about Customs charges and Duties? Are they included in your shipping costs?
Please understand that we don’t have any control over these factors, and there is no way for us to know what charges (if any) may be applied upon entry.
What shipping method do you use?
Will there be a tracking number for my shipment?
However, shipments of small parts (such as filter caps etc.) have NO tracking number.
To Non-Canada / USA destinations:
For orders of small parts such as filter caps, plunger ends etc. there will be NO tracking number for International shipments.
My order went to my old address that was in my PayPal account. I don’t live there anymore. Can you send another one to my new address?
Due to the large volume of orders we receive, and because we ship quickly, we have to assume the address that you provide is the correct one; we don’t have time to check with each customer before shipping to see if you’ve given us the right address.
If we ship it to an obsolete address, Canada Post or USPS will return the item to us, and charge us for the return shipping cost. So not only do you not receive the item you ordered, we also incur an additional shipping cost on our end to get it back. So please understand that we are unable to pay a third shipping cost to ship it AGAIN to your correct address. We’d love to be able to do that, and we understand your frustration. Really, we do!
But please understand that we do have to ask you to pay the new shipping cost to send another one to the correct address, as well as the cost of the return shipping of the item.
The water drips through my AeroPress too fast before I plunge it. What can I do about it?
If you want to prevent it however, the best way is to gently insert the plunger on a slight angle a very small amount, straighten up the plunger to create a seal, then pull up just a bit. This creates negative pressure inside the chamber and prevents the water from dripping through.
Or you can purchase a Prismo filter by Fellow.
Does the AeroPress contain BPA (bisphenol A)?
Part of my AeroPress is lost/broken/worn/cracked. Do you sell replacement parts?
It seems to be taking too much force to press the plunger on my AeroPress. What to do?
Sometimes if the AeroPress fits tightly into the top of the mug you’re pressing into, air can become trapped, creating back pressure. If so, make sure to give the air an escape route, or use a different mug. Finally, make sure you don’t have two filters in the filter cap!
How much does the AeroPress coffee scoop hold?