Who are you?
We are a web retailer of fine coffee-making products and accessories, including the AeroPress Coffee Maker, which is made by Aeropress, Inc.

Where do you ship from? How long does shipping take?
We ship from Toronto, Canada by United States Postal Service (USPS), with tracking numbers. Shipments are made Mondays, Wednesdays and Fridays. We do not ship with United Parcel Service (UPS) as the cost is generally too high.

NOTE: If you cannot receive US Postal deliveries at your address, please provide an alternative address which accepts Postal deliveries which we can deliver to.

International Shipments:
For destinations outside Canada and USA (“International”), please generally allow 2 to 4 weeks for delivery.

NOTE: Shipments to Brazil can take up to 8 weeks due to strict import practices. This is a long time, but is beyond our control!

Do you ship to ________? Any extra costs to ship there?
We ship anywhere in the world. Shipping costs are calculated according to destination.

The website doesn’t show the shipping cost. How do I calculate it?
During checkout, enter your address information and press the “Place Order” button. Shipping charges will be shown at that time.

(Don’t worry, no payment will be processed until you enter your payment information!)

What about Customs charges and Duties? Are they included in your shipping costs?
No. Depending on your country and the value of the shipment, it’s possible your local Customs people may charge you import duties and / or handling fees on top of our shipping fee.

Please understand that we don’t have any control over these factors, and there is no way for us to know what charges (if any) may be applied upon entry.

What shipping method do you use?
We ship by USPS (US Postal Service) for US destinations and for most International packages. We use Canada Post for Canadian destinations.

Will there be a tracking number for my shipment?
To Canada and US destinations:
Shipments of packages to Canada and USA destinations will have a tracking number. You will receive an email with the tracking number once it’s shipped.

However, shipments of small parts (such as filter caps etc.) have NO tracking number.

To Non-Canada / USA destinations:
We ship packages by air via USPS (US Post). You will receive a USPS tracking number for your shipment by email.
Please note: depending on the capability of your country’s postal service, you may not be able to track your package all the way to its final destination.

For orders of small parts such as filter caps, plunger ends etc. there will be NO tracking number for International shipments.

My order went to my old address that was in my PayPal account. I don’t live there anymore. Can you send another one to my new address?

Due to the large volume of orders we receive, and because we ship quickly, we have to assume the address that you provide is the correct one; we don’t have time to check with each customer before shipping to see if you’ve given us the right address.

If we ship it to an obsolete address, Canada Post or USPS will return the item to us, and charge us for the return shipping cost. So not only do you not receive the item you ordered, we also incur an additional shipping cost on our end to get it back. So please understand that we are unable to pay a third shipping cost to ship it AGAIN to your correct address. We’d love to be able to do that, and we understand your frustration. Really, we do!

But please understand that we do have to ask you to pay the new shipping cost to send another one to the correct address, as well as the cost of the return shipping of the item.

The water drips through my AeroPress too fast before I plunge it. What can I do about it?
Some drip-through is normal, and does not adversely affect the taste of the coffee.

If you want to prevent it however, the best way is to gently insert the plunger on a slight angle a very small amount, straighten up the plunger to create a seal, then pull up just a bit. This creates negative pressure inside the chamber and prevents the water from dripping through.

Or you can purchase a Prismo filter by Fellow.

Does the AeroPress contain BPA (bisphenol A)?
No, the plastic used in the AeroPress does not contain BPA or phthalates. For more details on the materials used in the AeroPress please see this information posted by Aerobie, Inc. (the manufacturer) on their website: http://aerobie.com/Products/Details/AeroPressMaterialsDescription.htm

Part of my AeroPress is lost/broken/worn/cracked. Do you sell replacement parts?
Yes, we offer replacements for most parts of the AeroPress. (Trivia question. Q: What’s the the most-often purchased replacement part? A: the Filter Cap)

It seems to be taking too much force to press the plunger on my AeroPress. What to do?
It does take some time. It’s best to just “lean” on the press and let it go at its own speed. Also, if the coffee is ground very fine, it may clog the filter slightly. If you are making 3 or 4 cups of coffee it may also take longer to press.

Sometimes if the AeroPress fits tightly into the top of the mug you’re pressing into, air can become trapped, creating back pressure. If so, make sure to give the air an escape route, or use a different mug. Finally, make sure you don’t have two filters in the filter cap!

How much does the AeroPress coffee scoop hold?
The scoop holds about 2 tablespoons (30 ml) of coffee.